Jeeym customer terms of service

Jeeym provides a unified enterprise workplace suite comprising email, team chat, audio/video conferencing, calendar, cloud drive storage, real-time collaborative documents, spreadsheets, presentations, organizational directories, intelligent enterprise search, and integrated AI capabilities.

Subject to compliance with this Agreement and payment of applicable fees, Jeeym grants Customer a non-exclusive, non-transferable, worldwide right to access and use the Service for internal business purposes during the active subscription term.

Customer is responsible for designating one or more administrators who will manage account provisioning, multi-factor authentication requirements, third-party integrations, and regional storage configurations.

Customer is solely responsible for maintaining the confidentiality of administrative credentials and for all activities occurring under Customer's authorised workspace accounts.

Customer Content Ownership: As between Jeeym and Customer, Customer retains all right, title, and intellectual property interest in all data, files, emails, messages, audio streams, and attachments submitted to the Service ('Customer Content').

Limited Service License: Customer grants Jeeym a limited, non-exclusive license to host, replicate, transmit, and display Customer Content solely as necessary to provide, secure, and support the Service in accordance with Customer's instructions and this Agreement.

No Proprietary Claim: Jeeym asserts no ownership, copyright, or proprietary claims over any Customer Content.

Customer agrees that all use of the Service will comply with the Jeeym Acceptable Use Policy (incorporated herein by reference). Customer shall not:

• Reverse engineer, decompile, disassemble, or derive source code from any portion of the Jeeym platform.
• Use the platform to distribute unsolicited commercial communications (spam), malware, spyware, or ransomware.
• Circumvent, disable, or tamper with security controls, authentication mechanisms, or tenant isolation safeguards.
• Benchmark or publish performance metrics without prior written authorization from Jeeym.
• Resell, sublicense, or operate the Service as a commercial timesharing or service bureau entity.

Plan Tiers: Jeeym offers Free Starter plans (up to 5 users) alongside tiered paid commercial subscriptions (Business, Enterprise, and Sovereign Gov tiers).

Payment Terms: Paid plans are invoiced on a monthly or annual commitment basis. Customer authorizes Jeeym or its designated billing gateway to charge the payment method on file.

Taxes: All quoted fees are exclusive of value-added taxes (VAT), goods and services taxes (GST), sales taxes, or other governmental levies, which will be calculated and billed where legally applicable.

Jeeym commits to maintaining a Monthly Uptime Percentage of not less than 99.9% for paid production subscriptions, excluding scheduled maintenance windows notified at least 48 hours in advance.

If Jeeym fails to meet the SLA commitment during any calendar month, Customer shall be eligible for Service Credits proportional to the downtime duration, subject to timely submission of an SLA credit request.

Each party agrees to safeguard the Confidential Information of the other party using the same degree of care it uses for its own sensitive assets (not less than reasonable care).

Customer Content is explicitly treated as Customer Confidential Information. Jeeym shall not disclose Customer Content except to authorised subprocessors bound by confidentiality or as compelled by lawful court order.

Jeeym warrants that the Service will operate substantially in accordance with current published technical documentation and that it maintains industry-standard security and encryption measures.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS DELIVERED 'AS IS' AND JEEYM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, OR BUSINESS INTERRUPTION.

EACH PARTY'S AGGREGATE LIABILITY ARISING UNDER OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER TO JEEYM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Either party may terminate this Agreement for material breach upon thirty (30) days' written notice if the breach remains uncured.

Upon termination, Customer shall have a thirty (30) day transition grace period to export all Customer Content using standard administration export utilities, after which Jeeym will permanently delete all tenant data in accordance with our retention policy.

For customers located in North America, this Agreement is governed by the laws of the State of California, without regard to conflict of law principles.

For customers located in the EMEA region or Middle East, commercial contracts are governed by English law and subject to the jurisdiction of the London Court of International Arbitration (LCIA) or the Dubai International Financial Centre (DIFC) Courts, as set forth in the Customer Order Form.